Last updated: Wednesday 9, 2026
Return & Refund Policy for The PureLifeCare Store
Your satisfaction is our prime priority. If you are not happy with your purchase, we're here to help.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 48 hours of the delivery date.
- The item must be unopened, unused, should be in its original condition, and in the original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
- If the item received by you is damaged, incorrect or incomplete at the time of the delivery, please email us at purelifecarepk@gmail.com within 2 Days of the Delivery Date. You would be required to share the following details with us:
- Order ID
- Complete Name
Conditions of Returns:
- The product seal must be unopened and the original brand packaging must be intact. Any boxes / stickers should not be removed.
- The original flyer / box of the item must be used for return purposes. It should be properly packed so the item is delivered safely. If it gets damaged while returning to us, we would QC first if the product was properly packed or not. The PurLifeCare Store or Courier Service will take no responsibility of the damaged item if it was not properly packed.
- Food products are NOT Returnable.
- Once the product reaches us, we will quality check it to ensure our terms. If found in violation of any of the conditions, we reserve the right to reject the return request. If the product is in the good state, we will re-dispatch the item within 5-6 business days.
- Upon rejection of the return request, the item will be shipped back, failure to receive it will result in item being sent to scrap. Shipping charges will be taken in advance from the customer.
Method of returning an item:
- Take a picture of the item(s) that is/are damaged or faulty and needs to be returned.
- E-mail us at purelifecarepk@gmail.com the pictures along with details and reasons to initiate a return request.
- If the request is found valid, we will request you to ship the item back to us and give you a full refund in terms of a voucher code of the same amount which can later be used to purchase anything on the website, or will send a new parcel as a replacement.
- Shipping charges rule:
- If the wrong/damaged/incorrect/incomplete/defective product was sent by the store then the delivery charges will be charged by the store for dispatching it. However, the customer will bear the delivery charges for sending the item.
NOTE: The return policy is subject to change and that we reserve the right to modify the policy at any time.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods or healthy / hygiene products that have been opened
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
4. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 48 hours of receiving the item with photos of the damage.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
6. Late or Missing Refunds